Taxpayer Services Call Center Representative (CSR)

Key Responsibilities

• Handle inbound and outbound customer calls in accordance with program procedures

• Provide accurate information related to State tax programs and services

• Document customer interactions in CRM and call center systems

• Navigate multiple systems while assisting callers

• Escalate issues as required and maintain confidentiality of sensitive information

• Meet performance expectations related to quality, accuracy, and responsiveness

Minimum Qualifications

• High school diploma or equivalent

• Two (2) years of customer service or call center experience

• Two (2) years of accounting experience or experience explaining financial information to customers

• Basic computer proficiency and ability to work across multiple applications

• Experience using CRM or call center software

Preferred Qualifications

• Experience supporting government or financial services programs

• Experience working in regulated environments

• ServiceNow experience desired

• Bilingual skills a plus

PLEASE SEND YOUR RESUMES - moyo@myprecisionsolutions.com